Frequently Asked Questions
What are the benefits of cotton uniforms?
Cotton uniforms are soft, breathable, durable, and comfortable to wear making them perfect for everyday use.
What are the benefits of colourful fun scrubs?
Colourful scrubs promote self-expression and create a welcoming, fun, environment for both healthcare workers and patients. Studies have also shown that certain colours can stimulate creativity and positvity!
How do I wash my cotton uniforms?
To ensure the most use out of your scrubs, cold machine wash them turned inside out. Do not bleach, soak, rub or wring them. When drying, use the lowest tumble dryers setting or line dry in the shade. When ironing, set the temperature to warm and iron on the reverse side.
Do you ship internationally?
We are not able to ship outside of Australia. We understand that this news may come as a disappointment, but we will work towards our goal of shipping internationally.
How do I contact you?
You can send us a message via the Contact Page or email us on contact@scrubstudio.com.au
Do you offer bulk ordering discounts
Yes, we offer discounts for orders of 5 or more. Please use the Contact Page to send us an enquiry.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your order on the Australia Post website. Please note that the tracking status may not be valid right away but it will become valid when the parcel is in transit to you.
How much is your delivery?
Shipping is $12 for all orders.
How does local delivery differ from standard delivery?
We offer local delivery to selected Melbourne suburbs within 1–2 business days.
This service is available for postcodes: 3336, 3037, 3335, 3023, 3021, 3036, 3038, 3033, 3020, 3022, 3019, 3012, and 3011.
If your delivery address falls within one of these postcodes, your order may be eligible for our local delivery service at checkout.
If local delivery has been selected by mistake and your address is not within one of our eligible postcodes, we'll automatically switch your order to standard delivery. Please allow additional time for your order to arrive.
How does pick-up delivery work?
This pick-up option is strictly available to Western Health SH employees, or family or friends.
We will reach out to organise a date/time to meet up.
If you are eligible and select this option, any shipping fee paid at checkout will be refunded to your bank account. To ensure the refund can be processed, please make sure the mobile number provided on your order is linked to your PayID.
Orders placed by customers who are not eligible for this service will be changed to standard delivery.
Can I make any changes to my order once I have confirmed it?
Please use the Contact Page to let us know immediately. We will endeavor to make the changes if the item has not yet been shipped. If the item has been shipped, please refer to our return and exchange policy.
How long will it take to receive my order?
Your order will be shipped within 24-48 hours. With standard delivery, your parcel should arrive to metro areas within 2-8 business days. If you have selected local delivery, your order will arrive between 1-2 days.
Please note that if you have selected local delivery, that you are responsible to ensure your area of delivery is eligible - otherwise, you may be subject to additional delivery costs. Due to the nature of postage, unexpected delays which are out of our control may occur.
What is your return and exchange policy?
In the off chance that your scrubs are faulty, we will happily offer a refund and/or exchange. If you have simply changed your mind, we can offer a refund and/or exchange at the buyer's expense within the first 30 days of your purchase. Your item must be unused, unwashed, with tags, and in the same condition that you received it.
Please contact us if there are any problems with your order and we will try our best to resolve it.
Please note all sale items are final sale and not eligible for return or exchange, unless faulty.
How do I apply a discount code?
Enter your discount at checkout in the designated field. The discount will be applied to your total purchase amount.
Please note final sale items will not be able to be combined with any discount codes.